How To Purchase Online FAQ
My Basket
How to select or remove a product?
Select the products you would like to order by pressing on the “+” you will see how many of each product you have chosen by the number and summary in checkout. To remove a product you press on the “-” to 0. Proceed with your order by kicking the bottom bar or by scrolling down on the page to complete your order.
Checkout
Is VAT included in the price?
VAT tax is always included based on your country (location) or 25% as standard (from Sweden).
Payment security and options?
We’re only working with high-security partners for the payment options and our website to handle and make your payment experience safe and smooth.
Transport order and delivery FAQ
Where can I find my order details/invoice?
Once you have placed your order you will receive an email with your order confirmation with included details and information.
If you have not received your order confirmation within 24 hours please contact: [email protected] with the order number (please check your trash basket first). We will be happy to help you.
Freight and Delivery time?
Standard delivery days based on destinations:
- Scandinavia: 3-8 days.
- Europe inkl. UK: 4-10 days.
- USA: 10-20 days.
- Worldwide: 10-20 days.
Delivery options in checkout may vary depending on your location. We use leading and international freight partners. *All deliveries are traceable as standard. *Please note that some carriers do not have tracking available.
- Scandinavia: 3-8 days.
- Europe inkl. UK: 4-10 days.
- USA: 10-20 days.
- Worldwide: 10-20 days.
Delivery options in checkout may vary depending on your location. We use leading and international freight partners. *All deliveries are traceable as standard. *Please note that some carriers do not have tracking available.
Where will I receive the products that I ordered?
We deliver to your nearest pick-up point agent based on your address.
You will receive a notification when your order leaves our warehouse and when the order has arrived at your pick-up point by email or your phone number.
You will receive a notification when your order leaves our warehouse and when the order has arrived at your pick-up point by email or your phone number.
Track my order?
You will receive a notification including the tracking number (as standard) when your order leaves our warehouse. When the order has arrived at your pick-up point you will be notified by email or your phone number.
*Please note that some carriers do not have tracking available.
*Please note that some carriers do not have tracking available.
Change or update the shipping address?
Always ensure that your shipping information is correct.
If the shipping address is wrong, please contact us directly including your order number and with the correct address to [email protected]
Please understand if the product is already sent and on its way, we cannot change the shipping.
For more information contact us and read the terms and conditions.
If the shipping address is wrong, please contact us directly including your order number and with the correct address to [email protected]
Please understand if the product is already sent and on its way, we cannot change the shipping.
For more information contact us and read the terms and conditions.
Cancel my order?
If you want to change your order or need to request a canceling of the order. Please contact us at [email protected] directly.
Please understand if the product is already sent and on its way, we cannot cancel the shipping.
For more information contact us and read the terms and conditions.
Please understand if the product is already sent and on its way, we cannot cancel the shipping.
For more information contact us and read the terms and conditions.