Terms and Conditions
General
All prices include VAT tax applicable at the time, which is currently 25% or the VAT tax based on your country (location). Shipping costs will be added to the prices, unless otherwise stated. You must be at least 18 years old to make a purchase online at fjarran.com. If you are under the age of 18, parental consent is required, as stipulated in the Swedish Parental Code. By placing an order at fjarran.com, you approve of the current terms and conditions stated below and you certify that all information you have submitted about yourself is correct.
“We” “our” and “ours” in the text below refers to Fjärran/Fjärran Sports/Fjärran Sports AB.
Company information:
Campaigns:
Unless otherwise stated, discount codes may not be applied to, or combined with, other campaigns or offers.
Change of terms
We reserve the right to, at any time, make changes to our Terms and Conditions. Changes to the Terms and Conditions will be posted online at our website. The amended Terms and Conditions are deemed approved in connection with you placing an order or visiting our website.
Damage
If your package arrives damaged or opened, please notify us immediately when you retrieve the package. Our freight partners have special forms for reporting damage.
Defects
Notice of defects must be made via our contact form. Notice of a defective product must be made within a reasonable time after the defect has been detected, but not later than 1 year from the time of purchase. Note that you must save the defective product and its packaging until the case has been resolved. If the product is not in stock or has been discontinued, we will contact you before any further action is taken. We typically process notices of a defect within 3-14 working days. For approved cancellation of a purchase due to a defect, we will replace you with a new product or refund the amount of your order within 30 days.
Delivery
Our normal delivery times are 3-10 working days depending on the chosen shipping option. Orders placed on weekends are sent no later than the following Monday. Should delays in delivery occur (without us notifying you of a longer delivery time), please contact our customer service.
Disputes
In the event that a dispute cannot be resolved via contact with our customer service, you, as customer, are entitled to contact the Swedish National Board for Consumer Complaints. Swedish National Board for Consumer Complaints can be reached by calling +46 (0)8-508 860 00.
Limitation of liability
We assume no responsibility for indirect damages that may arise from the product. We accept no liability for delays/errors arising out of circumstances beyond the company’s control (Force Majeure). Examples of such circumstances include work conflicts, fire, war, authoritative decisions, delivery restrictions or non-delivery from suppliers. Furthermore, we accept no liability for any changes to products/product features that have been altered by a supplier or due to other factors beyond our control.
We do not: accept any liability for damage to your computer system or loss of data that results from your use of the website; guarantee which content and services will be available on the website. All content and services on the website are provided on an ‘as is’ and ‘as available’ basis; or
guarantee that the website will be available uninterrupted and in a fully operating condition nor that the information on the website itself will be free from errors or omissions (however, we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention).
Nothing in these Terms is intended to affect your statutory rights.
Payment
We accept invoice, partial payment, Trustly and credit and debit cards as a payment method.
Privacy policy & GDPR
INTRO AND SUMMARY
Your privacy is important to Fjärran Sports AB (“Fjärran” or “we”). In this policy, we want to inform you about how we process your personal data and about your rights. Personal or company data is any information that can be connected to you as a private person, for example name and contact information.
In short, this is why we process your data:
- To the extent necessary for handling and delivering your order.
- To give you offers and inspiration both by newsletters, text message and by targeted marketing in social media, and other media online and offline.
- To communicate with you and answer your questions.
- To ask you about Fjärran and your experience with us.
- To remind you of an abandoned shopping cart.
- To create and maintain a customer account (incl. features such as favorites).
- To comply with mandatory law (e.g. consumer and accounting law).
You have several rights according to data protection law. For example, you always have a right to object against marketing. You can also read about how to affect our processing of your personal data – what rights you have.
Do you want to know more? Please read our detailed explanations below. Below you can read more about how, why and for how long period we process your personal data.
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL OR COMPANY DATA?
Fjärran Sports AB, with Swedish company registration number 559310-3681, is responsible for the processing of your personal data. Please note also that our payment provider(s) process personal data collected through our site upon purchase and are independently responsible for their processing.
If you want to contact us regarding our processing of your personal data, please contact us at [email protected].
WHO CAN GAIN ACCESS TO YOUR PERSONAL DATA?
Your personal information is processed primarily by us at Fjärran. We will never sell your personal data. In some cases, we share your personal data in order to fulfill our obligations to you in a good and efficient manner:
- In order for us to ensure that you pay us, our payment provider(s) will gain access to your personal data.
- In order for us to deliver your goods to your home address or to a postal agent, and to handle any returns, we will share your personal data with a carrier.
- To collect and publish your reviews on our website we share your personal data with the supplier that provide the technical solution to collect and publish such reviews.
- To market relevant products and to make our website as relevant as possible we share your personal data with those providing us with a marketing service including such as Google and Facebook.
- We will share your personal data with IT suppliers that process the personal data on behalf of us as processors to assist us with IT-services.
If you want more detailed information about who we share your personal data with, please feel free to contact us.
DO WE TRANSFER YOUR PERSONAL DATA OUTSIDE OF THE EU/EEA?
Fjärran generally process your personal data within the EU/EEA, but in a few cases we use suppliers from countries outside of the EU/EEA. When transferring your personal data outside of the EU/EEA, Fjärran will ensure there is an adequate level of protection.
Fjärran may transfer your personal data to the USA and our supplier that provides a service for sending newsletters and our suppliers that provides services for marketing relevant products and to make our website as relevant as possible.
Any US suppliers we may use have certification according to Privacy Shield. Privacy Shield is an agreement between the EU and the USA, which rationale is to protect the fundamental rights of Europeans and to ensure legal certainty for businesses transferring personal data to the USA. American companies are able to sign up to be Privacy Shield certified with the U.S. Department of Commerce. Such department will then verify that the suppliers’ privacy policies comply with high data protection standards.
If you have any questions about how we share your personal data or if you want the information appropriate safety measures we have, please contact us.
HOW CAN YOU AFFECT OUR PROCESSING OF YOUR PERSONAL DATA?
According to data protection legislation, you are entitled to a variety of rights to affect our processing of your personal data. Read more below.
RIGHT TO WITHDRAW CONSENT AND TO OBJECT TO PROCESSING
You have a right to, entirely or partly, withdraw a given consent for the processing of your personal data. Your withdrawal will have effect from the time of your withdrawal.
You have the right to object to our processing of your personal data. You always have a right to object to marketing from us, such as newsletters.
The right to object generally is applicable when the processing is based on a balance of legitimate interests. Read more about what this means in the tables below. In some cases however, the right to object does not exist (e.g. since we must store your personal data). If we can show compelling legitimate reasons for the processing that weigh heavier than your interests and fundamental rights or if it is for the purpose of determining, practicing or defending legal claims you never have a right to object to the processing.
RIGHT TO ACCESS
You have the right to obtain confirmation as to whether or not we are processing personal data concerning you. You can gain access to the personal data and obtain a copy of the personal data processed by us.
RIGHT TO RECTIFICATION
You have a right to obtain rectification of any inaccurate personal data concerning you and to ask us to have incomplete personal data completed.
RIGHT TO ERASURE (“THE RIGHT TO BE FORGOTTEN”) AND RESTRICTION OF PROCESSING
Under certain circumstances, you have a right to request erasure of your personal data. This is the case for example where the personal data is no longer necessary for the purposes for which they were collected or otherwise processed, or you withdraw your consent on which the processing is based and where there is no other legal ground for continuance of the processing.
You also have a right to request that Fjärran restrict its processing of your personal data. That is the case for example when the accuracy of the personal data is contested by you, or the processing is unlawful and you oppose the erasure of the personal data and instead requests restriction of its use.
RIGHT TO LODGE A COMPLAINT TO A SUPERVISORY AUTHORITY
You always have the right to lodge a complaint with a supervisory authority.
You may do this in in particular in the EU/EEA member state of your habitual residence, place of work or of an alleged infringement of the applicable data protection laws. In Sweden, the supervisory authority is the Swedish Data Protection Authority. This right is without prejudice to any other administrative or judicial remedy.
RIGHT TO DATA PORTABILITY
You have a right to ask us to transfer certain of your personal data we have about you to another company (data portability). This right applies to personal data that you have provided us in a structured commonly used, machine-readable and interoperable format if:
The processing is based on consent or on a contract; and
The processing is carried out by automated means.
In exercising your right to data portability, you have the right to have personal data transmitted directly from Fjärran to another controller, where technically feasible.
HOW AND WHY DO WE PROCESS YOUR PERSONAL DATA?
Our aim is to be as transparent as possible regarding how and why we process your personal data. In the table you can read more detailed information about why we process your personal data (the purposes of processing), what personal data we process, our legal basis for processing your personal data, and how long we process your personal data for each purpose.
We process personal data that you have chosen to share with us.
PROCESSING BEFORE MAKING A PURCHASE
In order for us to communicate with you and to receive feedback from you, we need to process your personal data. If you do not provide us with personal data for these purposes, we will not be able to provide you with the service or answer your questions.
For what purposes do we process your personal data?
To save your abandoned cart and to remind you of the product you have left in the cart if you have started a purchase by entering your email address.
To answer questions, you ask us.
What personal data do we process?
Information about your cart and your email that you provided to us when starting your purchase.
Your name, contact information, pictures that you send us and other information that you provide to us.
What is our legal basis for processing your personal data?
Our legitimate interest of making it as easy as possible for you to purchase the product you have showed interest in by placing them in the cart.
Processing is necessary for the performance of our contract with you.
For how long do we process your personal data for the specific purpose?
From the time you place the product in the cart until you make a purchase, however, no more than five (5) days.
For three (3) years or as long as we are required by law.
PROCESSING NECESSARY FOR THE PURCHASE AND OUR AGREEMENT, ETC.
In order for us to carry out your purchase, for example to be able to deliver the product, we need to process your personal data. We also need to process your personal data to comply with statutory or other requirements, such as the accounting law’s requirement to save data and consumer protection laws. If you do not provide us with personal data for these purposes, we will not be able to complete your purchase with us.
Please note that also our payment provider(s) process personal data in order to administrate your payment of the order. Our payment provider(s) is independently responsible for such processing. Our payment provider(s) also allow you to choose an easier way to make a purchase by automatically filling in your personal data or to be remembered at your device.
For what purposes do we process your personal data?
To administrate your purchase, i.e. to know who we enter into an agreement with, to confirm your purchase, to deliver your purchase and communicate with you regarding your delivery and to collect information on your experience.
If you want to use your right of withdrawal or change your product and for us to be able to comply with consumer protections laws.
To handle any complaints and/or legal disputes against us.
In order to comply with legal obligations, i.e. accounting laws and money laundry legislation.
If a friend has referred you to us, we process your personal data in order to pay our supplier that provide a solution for referring friends.
To answer questions, you ask us.
What personal data do we process?
Your name, contact details, such as email address and delivery address, order information and chosen payment method and IP-address.
Your name, phone number, email address, postal address and information about your purchase, for example your payment method.
We also save the information that you have shared when you use your right of withdrawal or when you change your product.
Your name, contact details, information you have stated which is relevant within the framework of the complaint and/or legal dispute.
Information on your invoice such as your purchase history, name and contact information.
A hashed id (text-ID) of your email address.
What is our legal basis for processing your personal data?
Processing is necessary for the performance of our contract with you.
The processing is necessary for the performance of our contract with you, for us to comply with our return policy and for us to comply with relevant consumer protection laws.
The processing is necessary in order for us to comply with relevant consumer protection laws and our legitimate interest to handle complaints and/or defend us against legal claims.
The processing is necessary in order for us to comply with relevant legislation.
Our legitimate interest is to make sure that we only pay our supplier for the purchases from new customers that they have referred to us.
For how long do we process your personal data for the specific purpose?
Twelve (12) months from order.
From when you make your purchase and for twelve (12) months thereafter in order for us to comply with consumer protection laws.
If you choose to use any of your rights we will process your personal data until we have made a decision regarding the withdrawal or change of product and completed eventual repayment or sent you the new product.
From when your complaint and/or legal dispute comes to our attention and for as long as it is ongoing.
If we decline your claim, we always store the information for twelve (12) months in case you would choose to have your legal dispute reviewed by a relevant instance.
From when you make your purchase and for seven (7) to eight (8) years according to Swedish accounting law and for five to ten (5-10) years according to money laundry legislation.
The email address is never kept by us for this purpose.
PROCESSING TO HANDLE REVIEWS
For what purposes do we process your personal data?
In order to send emails requesting reviews after your purchase.
What personal data do we process?
Your name, email address and order id.
What is our legal basis for processing your personal data?
Our legitimate interest is to contact you with a request to rate or review the customer experience with us for us to make the experience better for both you and other customers.
For how long do we process your personal data for the specific purpose?
Until we have sent our request to you.
PROCESSING TO MANAGE YOUR CUSTOMER ACCOUNT
In order to manage your customer account, we process your personal data for the performance of our contract with you. If you do not provide us with personal data for this purpose, we will not be able to provide you with your customer account.
For what purposes do we process your personal data?
To manage your customer account that you have created. This includes sending you updated information about your account and our privacy policy. It also includes processing in order to take security measures regarding your account.
What personal data do we process?
Your name, personal identification number, email address, mobile number, cookies and IP-address, user name, user name and the postal address you want us to deliver your products to.
What is our legal basis for processing your personal data?
Processing is necessary for the performance of our contract to provide you with an account with you, when you have chosen to have an account. Processing in order to send you updates to our privacy policy is necessary in order to comply with data protection legislation and regulations.
For how long do we process your personal data for the specific purpose?
We store your personal data from when you make a purchase and for two (2) years from your last login or until you ask us to remove your account.
PROCESSING IN ORDER TO COMMUNICATE NEWS, INSPIRATION AND RELEVANT OFFERS TO YOU
For what purposes do we process your personal data?
To send newsletters and relevant offers to you on your request and to send marketing to you who have made a purchase.
In order to make targeted marketing towards you in social media and at third party web sites.
To publish a review that you have chosen to write in order to make the customer experience transparent to our site visitors and to market our brand to potential customers.
In order to market our products on our website we may publish your pictures/video of the product that you have shared on your social media profile.
What personal data do we process?
Your email address and purchase history.
Your email address, cookies and IP-address.
Your name and the information that you have left in your review.
The picture/video that you have shared in social media, your user name, and your text. All of these can include personal information about you.
What is our legal basis for processing your personal data?
When you choose to subscribe to our newsletter, we process your personal data based on your consent.
When you have made a purchase, we process your personal data based on our legitimate interest to send relevant direct marketing. We only do this if you have made a purchase from us and not objected from receiving marketing.
Our legitimate interest is to use your personal data for direct marketing and to make our marketing relevant for you. We only do this if you have made a purchase from us and not objected from receiving marketing
Our legitimate interest is to publish the review that you have written and shared on a review platform.
Our legitimate interest is to publish the picture/video.
For how long do we process your personal data for the specific purpose?
If you have chosen to receive newsletters and relevant offers, we will send those to you until you unsubscribe to our newsletter.
If we send you newsletter based on our legitimate interest, we will send you such marketing for two (2) years after your last purchase, unless you object to receiving marketing from us earlier.
Your personal data will be processed from when you have made your purchase and for two (2) years, unless you object to our marketing before
Until you remove the review from the review platform.
Until you declare you no longer want us to show the picture/video at our website.
No order confirmation received
Sometimes, due to a technical error or other circumstances beyond the control of Fjärran Sports, your order confirmation may be delayed, or you may not receive it at all. If more than 90 minutes has elapsed since placing your order and you still haven’t received a confirmation, please contact our customer service.
Order
Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the details about your Fjärran products, along with the price, billing and shipping addresses. If there is an error in the order confirmation, you should contact our customer service immediately.
Outside the EU
Any import VAT or customs fees must be paid by you, the customer.
Personal Data Act
Whenever you place an order with us, you simultaneously give us your consent to save your name, address and phone number. You also consent to our storing information on your purchases in our database. Furthermore, you give your consent for us to contact you via email or messenger. We always take care in processing your personal data and we never share it with third parties. You can change the settings on your customer profile when you log in to “My Pages”.
Prices
Prices published on the website have varied currencies based on you country (location) or EUR as standard and they include VAT (unless otherwise specified or selected by the user). Prices may need be adjusted due to incorrect information and we reserve the right to make price adjustments.
Product information
We cannot guarantee that our website is free of typographical errors. Neither can we guarantee that a product will always be in stock. We cannot guarantee that photos provide an exact representation of a product’s appearance, since colours may look different on screen than they do in real life. Differences may also occur due to photo quality and resolution. However, we always strive to represent our products as accurately as possible.
Residents of other EU countries
Residents of an EU country other than Sweden may submit complaints online via the European Commission’s online dispute resolution site at: http://ec.europa.eu/consumers/odr. In cases of dispute, we comply with decisions by the National Board of Consumer Disputes (ARN) or a corresponding dispute resolution body. Disputes concerning the interpretation or application of these Terms and Conditions shall be interpreted in accordance with Swedish law and regulations.
Uncollected packages
You must provide valid and accurate delivery information. If Fjärran Sports AB gets back a package that was sent to the wrong address or could not be delivered or which was never collected, you will be responsible for paying the new shipping costs, we charge a fee of EUR 25.
Defects and cancellations
We follow the recommendations of the Swedish Consumer Agency on e-commerce. You must use our form whenever contacting customer service ([email protected]) and we will respond within a reasonable time. For more information, see below.
Right to cancel a purchase
When purchasing Fjärran products at fjarran.com, you will always have 14 days to cancel the purchase as of the date when you received the product that you ordered. You are responsible for checking that the package and products are undamaged when you receive them.
You have 14 days to cancel the purchase as of the date when you received the package, provided that the product is returned unused in the undamaged original (unbroken) packaging and, in cases where the goods are sealed, the seal must be intact. You are responsible for the return shipping costs, when returning items, it is important that you clearly write both Fjärran Sports and your order number on the package.
(If you want to cancel the contract/order, please fill in and return this Template for withdrawal form). Then, send it to:
Bring Shelfless Sweden AB
Attn: Fjärran Sports
Järngatan 40,
195 72 Rosersberg
Sweden
Processing of returns typically takes between 1-3 weeks. Remember to save the receipt for your return and send it in a way that it can be traced. By doing so, we will be able to reimburse you even if the package is lost during the return delivery. We hold the right to charge EUR 25 for the administration and handling of the order.
Shipping
After completed order you will receive your orderconfirmation. When your order will be sent from our warehouse, you will receive an email with a trackinglink (if sellected as shipping option) so that you can track your order. You will receive a confirmation by email or your phone number when your order have arrived to your closest pick-up point if no other shipping option has been selected.
Exceptions to the right of return
The product must be sealed and unused. However, by law, you are entitled to ensure that it has the specified features and functions. When exercising your right of return, we are entitled to making a deduction to your refund if the product has been handled more than necessary. The amount of the deduction is decided on a case-by-case basis. For health and hygiene reasons, opened and/or used Fjärran products are never accepted for return. For approved cancellation of a purchase, we will refund the amount of your order within 21 days. If the return is approved you are responsible for the return shipping costs, when returning items, it is important that you clearly write both Fjärran Sports and your order number on the package. We hold the right to charge EUR 25 for the administration and handling of the order.
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